Shipping policy

Delivery & Shipping Times
Birdie Bakes Co. LLC ships orders only within the United States. All delivery times are estimates and may vary based on your location, carrier delays, or other factors outside our control. While we do our best to ship promptly, please note that shipping carriers may experience delays due to weather, high volume, or other unforeseen circumstances.

Order Processing
Orders are typically processed within 3 business days after your payment is confirmed. Once your order leaves our facility, it is in the hands of the carrier, and title and risk of loss pass to the customer. Orders placed on weekends or holidays will be processed on the next business day. Standard shipping is estimated to take 3-7 business days. 

Perishable Products
All Birdie Bakes Co. LLC products are perishable and shelf-stable when stored according to instructions. We are not responsible for spoilage, damage, or quality issues resulting from improper handling, storage, or shipping delays once the order has been handed to the carrier. Please inspect your products upon arrival and follow all storage instructions carefully.

Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We cannot be held liable for orders that cannot be delivered due to incorrect or incomplete addresses.

Shipping Costs & Promotions
Shipping costs are calculated at checkout. Any shipping promotions, discounts, or free shipping offers are subject to separate terms and may be applied at our discretion.

Lost, Damaged, or Incorrect Orders
If your order is damaged, defective, or incorrect upon delivery, please contact us immediately, within 7 days at orders@birdiebakesco.com. We may offer a replacement, store credit, reship, or refund on a case-by-case basis. Because all sales are final due to the perishable nature of our products, we do not accept returns for reasons unrelated to shipping damage, defects, or errors.

Carrier Issues & Delays
Birdie Bakes Co. LLC is not responsible for delays or issues caused by shipping carriers. Once an order is handed off to the carrier, any shipping delays, lost packages, or other issues are generally subject to the carrier’s policies.

Contact Us
Questions about shipping? Please reach out to us at orders@birdiebakesco.com and we’ll be happy to assist.